Returns & Exchanges
At Splendor Garden, we stand behind the quality of our organic spices and herbs; if your order does not meet our freshness standards, we offer a 30-day window for returns or replacements. Due to the perishable nature of food products, items must be unopened and in their original packaging to qualify for a refund.
Initiate Your Request
Contact our customer service team via email with your order number and a brief explanation of the reason for the return.
Document the Issue
For items damaged during transit or quality concerns, please provide clear photographs of the product and its packaging for our quality control team.
Package Your Items
Securely pack the unopened products in their original shipping box or a similar sturdy container to prevent damage during the return journey.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing